• **NEAFP Note - Sept. 2010** - New Product Announcement!
  
  
• NEAFP Note - August Sale Details!
  
  
• **New Product! - Heirloom Cable Knit Beanie
  
  
• ++NEAFP Note - Introducing a new style of Socks!
  
  
• NEAFP Note - May 2010 - Save 15% on Socks / Getting Started Guide
  
  
• More posts...

Frequently Asked Questions

A: Our name is pronounced NEEF.

Q: Do you only do business with Farms in New England?

A: No! NEAFP has been doing business with Alpaca Farms and Retailers across the entire country for over 10 years. Do not be fooled by our name, we are a National Company.

Q: How do I join and does it cost anything?

A: There is no Membership cost application process. Simply browse our online catalog and place orders with us. Once you place your first order, you will be added to our customer mailing list and database. We send out monthly emails called NEAFP Notes regarding New Products, Special Offers, Business Resources and Tips, and other industry news. You can also request a Fiber Bank Account or register to become Wholesale Customer here.

Q: How does it work?

A: Members shop the online catalog for products they would like, pay the fee to manufacture and send us the required fiber. All products are shipped once payment and appropriate fleece are received. If the ordered product is out of stock or on back order, we will notify you right away, as well as try to provide an accurate time table of when you can be expecting your order. To reduce shipping time and cost, members are invited to check out our Fiber Bank. The wholesale catalog offers the same products with a different price list reflecting zero fleece contribution.For a more precise, step by step guide, please visit our How it Works section.

Q: Does "Clean" mean I have to wash my fleece?

A: No, we mean clean of vegetable matter, and as clean as you can get it without washing it. Hay, seedheads, toenail clippings, rocks, hypodermic needle covers, bailing string, dung, dirt, etc. should be removed.

Q: Will I be kept informed of the progress of my order?

A: When you first place your order you will receive a confirmation email letting you know that the order has gone through our online system and lists the required fiber for that order. Once we process your payment and deduct the required fiber, we will send another confirmation email with a PDF Receipt attachment for your personal records. Lastly, once an order ships out of our Mill our system will email you with all the appropriate Tracking Information. You will then be able to use the Carrier's website to track the shipment of your order.


Have a Fiber Bank Question? Head to the Fiber Bank F.A.Q. Page.

For any other questions head to our Support Page and Submit your Question. You can also reach us directly at the email address: support@neafp.com . We answer emails 7 days a week and it is by far the best and most efficient way of contacting us.